Support

Dedicated support, backed by a committed team

Every inquiry through WhatsApp or email is handled 24 hours a day, 7 days a week, within a committed response time, with the same person managing your case from start to finish.

Contact channels

Support is available 24 hours a day, 7 days a week, with a response time under one hour.

WhatsApp

The fastest channel for everyday questions: technical issues, changes to your site, or if something stopped working.

We answer in under 1 hour.

Message us on WhatsApp

Email

For longer questions, anything you'd rather put in writing, or attaching files.

We answer in under 24 hours.

Email us

Why isn't there a chatbot in the middle?

The same team that builds your site is the one that answers you, on every question and every urgent issue. It's the most direct way to solve things quickly, with no middle layer.

Frequently asked questions

Is there ever a time you won't respond?

No — the channel is available 24 hours a day, 7 days a week, with a response time under one hour.

Do I talk to a different person every time?

No. The same team that builds and maintains your site answers every time you write in.

Is there phone support?

For now the most direct channel is WhatsApp. If you'd rather have a call, we coordinate the time through there.

Need help right now?

Pick the channel you prefer — a real person from our team answers on the other end.